Qusetion & Answer

1. Problem on Sensor:
The lens of the device sensor is broken. If its URU sensor, you have to change the sensor completely. If its ZK sensor, you have to change the lens. If you have no sensor or lens, please contact your sale to get it.
The light of sensor is too strong to validate fingerprint. Please change the sensor.
It is only the sensor that doesnt light when you press your fingerprint. Please check if the device is set to 1:1 match. The item path in the device is: menu > option > system opt > adv option > only 1 to 1. If the item is Y please change it to N. If the item is N or the sensor still doesnt work, you have to change the sensor.
If the sensor too dirty to collect fingerprint well, please clear it by scotch tape.

2. Problem on Communication:
The connection way is TCP/IP, if it cannot connect the device, please try to ping the IP of the device. If successed, please check the connection setting in your software, the IP has to be the same as the devices and the pass key (the item path in the device is: menu > option > comm. Opt > comm. key) is the same as devices. If failed, please check the net wire and the net item (menu > option > comm. Opt > Ethernet) is open.
The connection way is RS232/485, if it cannot connect the device. Firstly, please check if the connection way is OK (you could use another well device to test). Secondly, please check if the connection ways item is true, the item path in the device is: menu > option > comm. Opt > RS232 or RS485. Thirdly, please check the Baud Rate is the same between device and software.
All setting is correct (the other device could connect rightly if you operate it in the same way). You have to contact the sale for repairing the communication port.

3. Problem on Unstable Device:
Please contact the technical support to solve this problem, they can help you update it.You have to give them the detailed problem,the firmware version,series number (menu > sys info > dev info > firmware ver and series number), also the device name and the device language.

4. Problem on LCD Display:
LCDs light is too strong, but it could connect the software. Please check that the power on button is correct. If it is ok please contact the technical support to help you update; if no use, please send it back.
LCD shows wrong code, please contact the technical support to help you update and solve the problem. if the update or advice of your technical support is no use you have to contact the sale to change the LCD.

5. Problem on Start-up:
The device always restarts.The hardware (main board or core board) is broken,you have to contact the sale to return for repairing.
The device cannot startup. Please check that if the power port is broken, if it is please contact the sale to send the port to you for repairing or you have to send it back to repair.

6. Problem on Software:
There is no check out but the report shows its one hour later, please click the attendance item below the Maintenance/Option. There is an option: If no check out counts as ___ mins. Some report question if for it. Please notice if you get any question like it.
There is manual in the software CD when you get the product, please play the CD to find it which will help you operate the software.
The software need the code to be played, please delete a file in the software folder. It is Attlic.hdd in the attendance software folder and Attlic.hac in the access software folder.
d. The software has to be activated by device, or it could only be used for one month.
The software ask for the Keycode. If it is attendance software, please delete the file named Attlic.hdd in the software's folder. If it is access software, please delete the file named Attlic.hac in the software's folder.

If you can not find the answers from the questions above, please contact with us at info@seenwell.cn.